Fernwood Hotel & Resort - FAQ's


All FAQ's

2009/02/13:  "Are pets allowed in the Villas?"
  Pets are not allowed in the Villas during your stay.
2007/07/16:  "How many linens and place settings are provided in each unit in The Villas?"
  Linens and place settings are provided for the maximum occupancy allowed in each specific unit type.
2007/07/16:  "When staying in The Villas, what supplies do I need to bring?"
  A starter pack is provided with initial supplies of paper towels, tissues, liquid dishwashing soap, pot scrubber, sponge and dishwasher detergent, after they are gone, you need to provide your own. Additional toilet paper, garbage bags and bars of soap are available at your request throughout your stay.
2007/10/18:  "Hi, do you have Wi-Fi access for my laptop at the resort?"
  Yes. Guests with a wireless enabled device should be able to pick up and subscribe to a high-speed service signal from their villa, hotel room, restaurant area and many other common spaces around the property. Additional information is available at the Front Desk and on the Wayport welcome screen that comes up on any device that auto detects the signal when powered on.

Guests who already subscribe to other top Wi-Fi services such as AT&T, Nintendo, Sprint, iPass, Boingo, Webroam, Fiberlink and Trustive can obtain access without additional cost.

2007/07/16:  "Are bedding and linens included in The Villas?"
  Yes, all bedding, towels, and linens are included in every unit. Please note that your stay is considered a rental. You are responsible for you own housekeeping - there are housekeeping services available for an additional fee.
2006/11/10:  "Does the hotel provide activities for kids during the day?"
  Yes. Each day the Recreation Staff has something going on for kids of all ages. When you arrive you will receive a Resort Guide which lists that weeks activities the majority of which take place at *Kid Central* located in a separate building which is clearly marked on the map in the Resort Guide.
2002/12/21:  "We stayed at your resort 2 years ago and you had karaoke in the pub, do you still have it and if so what night? Thanks!"
  Yes. The Trolley Stop Pub offers Karaoke from 9PM until 1AM on Friday nights. If one night of Karaoke isn't enough for you then get your fill by stopping in the Wintergreens on Saturday nights from 9PM to 1AM as well.
2006/05/17:  "I enjoyed all that your website had to offer. I only encountered one problem. I feel that you should have a place on your website that offers any job opportunities that you are offering at the time. - Thank you for your time and the ability to leave my input."
  Job opportunities are updated currently and can be found at the Bushkill Group Job Openings web page. There you can view all openings and reply via email with your questions and resume if desired.
2009/06/16:  Hotel Deposit/Cancellation Policy
  - Cancellation must be received at least 72 hours (3 days) before arrival for deposit to be refunded, less a $25.00 Cancellation Fee.
- A deposit of one (1) Nights Room Charge is required at booking.
- All room rates are subject to applicable taxes, subject to change.
- This is a non-commissionable offer direct to the consumer from the Fernwood Hotel & Resort.
- All reservations requests must have the first and last name of the adult occupying the room.
- YOU MUST BE 21 YEARS OF AGE OR OLDER TO RENT A ROOM. Valid ID (Identification) required upon check-in.
- Saturday reservations may require a 2 night minimum stay.
- Rates are subject to change without notice.
- Maximum occupancy of four persons per room.
- Bed type, smoking preference and other requests ARE NOTED BUT ARE NOT GUARANTEED and will be honored on a space-available basis.
- Groups of 10 rooms or more, please call 1-800-528-5560 and ask for the Sales Department.
- Debit Cards may have a pending authorization hold for 10 business days.
- No pets allowed.
2008/04/01:  Smoke Free Policy
  Customer demand dictates that as of April 1, 2008, Fernwood Hotel became a non-smoking facility. If it is evident that anyone was smoking in your hotel room during your stay, a $100.00 recovery fee to restore the room to a smoke free environment will be levied.
2007/07/16:  "What time is check-in and check-out?"
  Fernwood Hotel: check-in - 4:00pm / check-out - 11:00am.
The Villas at Tree Tops & Fairway: check-in - 4:00pm / check-out - 10:00am.
2007/07/16:  "What is your street address?"
  We have a post office box address. You can use the following address for directions provided by MapQuest - Route 209 & River Road, Bushkill, PA 18324. You can also find the address listed on the bottom of each web page.

GPS: Long. -75º 01' 33" W - Lat. 41º 04' 45" N [ or ] Long: -75.025833º Lat:41.079167 º

2002/12/20:   "Hello. I was interested in getting into a nice timeshare place. I did not know if your resort was that type of place or not. I am from western PA and my wife and I are interested in the pocono area. Please let us know if you are a timeshare resort, and if the opportunity exists for us to come and see your resort in the near future. Thanks!"
   Yes. The Fernwood Hotel & Resort offers vacation ownership opportunities. Please visit this page and sign up for a Mini-Vacation to learn more.
Take A Mini-Vacation
If your question requires an immediate response call us now at: 1-888-FERNWOOD
(888-337-6966) and we will do our best to provide you with an answer.